{"id":16978,"date":"2026-11-09T09:11:21","date_gmt":"2026-11-09T14:11:21","guid":{"rendered":"https:\/\/physioextra.ca\/carrieres\/emplois\/chief-agents-20261106001\/"},"modified":"2026-11-09T23:11:15","modified_gmt":"2026-11-10T04:11:15","slug":"chief-agents-20261106001","status":"publish","type":"emplois","link":"https:\/\/physioextra.ca\/en\/careers\/jobs\/chief-agents-20261106001\/","title":{"rendered":"Chief Agents"},"content":{"rendered":"<p>PhysioExtra is currently looking for chief agents to complete its team(s) .<\/p>\n<p>Reporting to the Clinical Director, the Chief Agent assists him\/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his\/her supervision.<\/p>\n<h4><strong>MAIN DUTIES AND RESPONSABILITIES:<\/strong><\/h4>\n<ul>\n<li>Ensure the quality of service provided by the clinic agents<\/li>\n<li>Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)<\/li>\n<li>Manage the CNESST\/SAAQ schedules of the clients<\/li>\n<li>Administrative follow-up of CNESST\/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)<\/li>\n<li>Manage the therapists' schedules according to the standards<\/li>\n<li>Manage the schedule of the agents<\/li>\n<li>Fax all authorization requests and reports, documents to physicians, etc.<\/li>\n<li>Perform secretarial duties<\/li>\n<li>Answer the phone, inform clients about services offered, schedule and confirm appointments<\/li>\n<li>Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional<\/li>\n<li>Balancing weekly transactions<\/li>\n<li>Follow-up on accounts receivable and client absence fees<\/li>\n<li>Support the clinical director in various cases<\/li>\n<\/ul>\n<h4><strong>YOU LIKE TO:<\/strong><\/h4>\n<ul>\n<li>Help improve people's lives at work<\/li>\n<li>Be able to express your ideas and share your opinions<\/li>\n<li>Move upwards in a growing company that challenges you every day<\/li>\n<li>Celebrate success in different ways: Holidays, happy hour, team activities, etc.<\/li>\n<li>Be authentic with your colleagues and have fun at work<\/li>\n<li>Work in an inspiring environment<\/li>\n<li>Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.<\/li>\n<\/ul>\n<h4><strong>SKILLS AND ABILITIES<\/strong><\/h4>\n<ul>\n<li>Excellent knowledge of computer tools<\/li>\n<li>Experience in team supervision<\/li>\n<li>Strong sense of customer service<\/li>\n<li>Training or experience in customer service, an asset<\/li>\n<li>Secretarial diploma, an asset<\/li>\n<li>Excellent communication skills<\/li>\n<li>Excellent oral and written French, fluency in English an asset<\/li>\n<li>Good learning skills<\/li>\n<li>Enjoys working in a team environment<\/li>\n<li>Experience in the health field, an asset<\/li>\n<\/ul>\n","protected":false},"parent":0,"template":"","region":[],"class_list":["post-16978","emplois","type-emplois","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Emploi Chief Agents | PhysioExtra<\/title>\n<meta name=\"description\" content=\"Groupe PhysioExtra est pr\u00e9sentement \u00e0 la recherche d&#039;un(e) Chief Agents afin de compl\u00e9ter son \u00e9quipe. 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