The Groupe PhysioExtra promotes structured and effective communication with its external suppliers. To ensure centralized management and avoid any confusion, this policy defines the contact protocols that must be followed for any collaboration with our organization.

Scope of application

This policy applies to all external suppliers, whether current or potential, as well as to all employees of Groupe PhysioExtra. It is mandatory for any initial or ongoing interaction with our various departments.

Contact procedures

Primary contact channel

All collaboration requests or service presentations must be sent to fournisseur@physioextra.ca. Requests will then be internally redirected to the appropriate contacts.

Established contacts

Suppliers who already have a designated contact as part of a service agreement must continue to communicate with that contact for any matters related to their collaboration.

Prohibition of direct contact

Suppliers must not directly contact PhysioExtra employees without prior authorization or agreement. Any direct solicitation will be redirected to the appropriate channel. Any work hours resulting from non-compliant contact may be charged back to the suppliers concerned.

Consequences of non-compliance

Any supplier failing to comply with this policy may face an interruption of communications or a refusal of collaboration with Groupe PhysioExtra.

Review and approval

This policy will be reviewed annually by Groupe PhysioExtra and updated as necessary. Any modifications will be communicated to the relevant parties as needed.

Effective date

This policy takes effect on March 1, 2025, and will remain in force until further notice.

For any questions regarding this policy, please contact fournisseur@physioextra.ca.