Privacy Policy

Groupe PhysioExtra's Privacy Policy

Groupe PhysioExtra attaches great importance to the privacy of its customers, employees and suppliers. That is why Groupe PhysioExtra has established this privacy policy with the objective of providing a framework for its practices regarding the collection, use and communication of personal information.

This policy describes how Groupe PhysioExtra collects, uses, communicates and protects your personal information. Our practices regarding the respect of your personal information are in accordance with the Act respecting the protection of personal information in the private sector of Quebec and other applicable laws and regulations. This policy does not apply to information that does not constitute "personal information" within the meaning of applicable privacy legislation.

With respect to confidentiality and the conditions of using telerehabilitation services (via the Internet and remotely), please refer to the Terms & Conditions section.

Information collected by Groupe PhysioExtra

If you fill out an online form on the Groupe PhysioExtra website, the personal information provided will only be used for the purpose of processing your request. The criteria for retention are established according to the type of information collected. Groupe PhysioExtra will not disclose your information to third parties at any time, unless we obtain your permission to do so or in specific circumstances provided by law. Groupe PhysioExtra will never share your confidential information (name, address, phone number, email address) with third parties and will never sell or trade your data collected during a visit or a purchase via this site.

Any information provided by you will be communicated to the staff of Groupe PhysioExtra to the extent that the information concerned is necessary for the performance of their duties. All staff members of Groupe PhysioExtra have understood that they are also bound by this privacy policy.

Other information obtained

When you access the website of Groupe PhysioExtra, as is the procedure for most websites, some information that does not allow you to be personally identified is automatically collected. This information includes the country from which you access the site, the domain name and IP address with which you access the site, as well as the type of browser and operating system you use. Groupe PhysioExtra uses this information strictly for statistical purposes to analyze traffic to its website and to allow it to improve the experience of its visitors.

Retention of personal information

All personal information collected by Groupe PhysioExtra is protected by reasonable security measures to ensure its protection in light of its sensitivity. The personal information stored in an electronic medium, including all information collected through the website of Groupe PhysioExtra, is kept in confidential databases on servers equipped with high security systems, protected against access by unauthorized persons and malicious use. Groupe PhysioExtra evaluates its security equipment and procedures on a regular basis and modifies them if necessary.

In addition, any medical clinic, employer, insurer or government agency doing business with Groupe PhysioExtra remains responsible for maintaining, in accordance with applicable laws and regulations, all required elements of the electronic medical record of users/patients of their clinic or organization, notwithstanding this policy. Groupe PhysioExtra will keep the data of users/patients for as long as required by these third parties. Upon written request from any third party doing business with Groupe PhysioExtra, we undertake to delete the data following a request from the third party concerned and/or its users/patients.


It is possible that Groupe PhysioExtra uses "cookies" to measure the traffic of its site and to customize your future use. This harmless technology is widely used on the Internet. It can in no way transmit a computer virus to your computer or allow you to be identified. You can refuse cookies at any time by simply modifying the configuration of your computer. If you refuse cookies, you will still have access to the site, but your navigation may be affected and you may not be able to take advantage of this site.

Access and rectification rights

In accordance with applicable laws, you may access at any time the information that Groupe PhysioExtra collects about you and request to rectify it if necessary by contacting us. In order to ensure that the information is communicated to the right person, you may be asked to provide an appropriate identification document or to identify yourself otherwise.


Groupe PhysioExtra reserves the right to modify this privacy policy at any time without notice. You can consult it permanently on our website. For any information regarding this policy, please contact Groupe PhysioExtra.

Toll free : 1 855 743.9872
Fax : 514 383.1735

Head office
8560, rue Saint-Hubert, # 400
Montréal (Québec) H2P 1Z7