Career opportunities
Job offer

Chief Agents

Location
Montreal Region

Type of job
Full-time - days/evenings

Apply for this position

PhysioExtra is currently looking for chief agents to complete its team(s) in the Montréal Region

Visit our clinics to learn more about our services and our teams:

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:

  • Ensure the quality of service provided by the clinic agents
  • Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
  • Manage the CNESST/SAAQ schedules of the clients
  • Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
  • Manage the therapists' schedules according to the standards
  • Manage the schedule of the agents
  • Fax all authorization requests and reports, documents to physicians, etc.
  • Perform secretarial duties
  • Answer the phone, inform clients about services offered, schedule and confirm appointments
  • Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
  • Balancing weekly transactions
  • Follow-up on accounts receivable and client absence fees
  • Support the clinical director in various cases

YOU LIKE TO:

  • Help improve people's lives at work
  • Be able to express your ideas and share your opinions
  • Move upwards in a growing company that challenges you every day
  • Celebrate success in different ways: Holidays, happy hour, team activities, etc.
  • Be authentic with your colleagues and have fun at work
  • Work in an inspiring environment
  • Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES

  • Excellent knowledge of computer tools
  • Experience in team supervision
  • Strong sense of customer service
  • Training or experience in customer service, an asset
  • Secretarial diploma, an asset
  • Excellent communication skills
  • Excellent oral and written French, fluency in English an asset
  • Good learning skills
  • Enjoys working in a team environment
  • Experience in the health field, an asset

 

I WISH TO APPLY FOR THE JOB OFFER:

Chief Agents Location: Montreal Region


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    Do you have any questions?

    Contact our amazing human resource team:

    Our address
    PhysioExtra (Head Office)
    8560, rue Saint-Hubert, # 400
    Montréal (Québec) H2P 1Z7